What do our clients say?

System Six Kitchens Ltd are a family owned and run business based in the South West. Founded by Trevor Foster in 1975, System Six has been manufacturing and fitting kitchens for over 30 years.

“FIRST4TECH, or 'the 5th emergency service' as they are known at System Six Kitchens, have transformed our business. Prior to finding FIRST4TECH we used several local 'IT specialists'. Not one of them had the knowledge, enthusiasm and sheer determination of FIRST4TECH. PC and network issues were severely restricting our growth. Jamie and Dan came along for an informal meeting, assessed our situation, came up with some hardware changes and mapped out a reasonable service plan. Almost immediately our IT problems were a thing of the past and as far as ongoing support is concerned, nothing is too much trouble. I would happily recommend FIRST4TECH to anyone.”

Ian Foster, Managing Director,System Six Kitchens Ltd - http://www.s6k.co.uk

Dart Rock Climbing Centre was opened in 2009, with the aim of offering the best quality indoor climbing experience for everyone from complete beginners to seasoned climbers and everyone in between.

“As a leisure activity, we didn’t believe IT would prove to be such an integral part of our daily operations. But not long after we opened Dart Rock, we realised how very important IT was for ensuring customer records were maintained properly to ensure the best possible customer service, as well as being able to use information for marketing and improvements in our services. It wasn’t long before our piecemeal systems started letting us down, and we knew we needed help. FIRST4TECH understood our needs as a growing business, and were considerate of providing exactly what we needed at a price we could afford – with the flexibility to grow our systems as our business does. Knowing help is a key stroke away takes a huge worry out of our everyday operations, letting us focus on making Dart Rock Climbing Centre the best indoor rock climbing experience for all our customers.”

Paula Warke, Owner, Dark Rock Climbing Centre - http://www.dartrock.co.uk

Bale Group Ltd is a one-stop hazardous and non-hazardous liquid waste management solution, specialising in specific fields. Bale Group Ltd is a family run business with family values running through the company from Director to Operator, focussing heavily on service, image and commitment.

“Since moving to FIRST4TECH two years ago, we have been consistently impressed by the service given from Jamie and Dan. Our IT services are smooth and trouble free thanks to their positive and pro-active attitude to our company and the service we provide. We have no reservations about recommending FIRST4TECH as we are confident that they deliver everything they promise.”

Hazel Bale, Director, Bale Group Ltd - http://www.bale.co.uk

B&C Print Management is proud to be amongst the top 500 print companies in the UK, supplying a wide range of corporate and franchise customers with web-based, traditional print and print related services.

“Being at the forefront of development within our industry, B&C needed an I.T partner that could not only put forward a professional proposal, but more importantly deliver on its promises. Having quickly and efficiently analysed our requirements, FIRST4TECH put in place a cost effective managed solution which has exceeded our expectations. Having recently renewed our contract for the 2nd year, B&C Print Management would have no hesitation in recommending FIRST4TECH to any company requiring a highly reliable and scalable IT support solution.”

Shane Tout, Commercial Director, B&C Print Management - http://www.besleyandcopp.co.uk

R K Shipman have specialised in providing tailored insurance and financial advice since 1935.

“FIRST4TECH have been providing IT support to R K Shipman for the past 6 months. After relocating offices during 2007 we had a lot of issues that arose and needed resolving and our IT systems became unstable, FIRST4TECH prioritised our problems and got us up and running with the minimum of fuss. They have been reliable, supportive and have always given good advice. We look forward to working alongside FIRST4TECH for our future planned IT projects as well as working with them for our everyday support.”

Catherine Evans-Martin, Business Operations Manager/Company Secretary, R K Shipman Ltd - http://www.rkshipman.co.uk

fwdesign limited are a design studio in London, comprising of 15 staff with 20 Macs and 1 Exchange Server.

“The server was historically maintained by the IT Manager of our sister company in Exeter. Due to a recent change in the company structure we no longer have his support. This was a very worrying thought; we have no in-house Microsoft Exchange expertise and we didn’t think we would be able to buy in the support we needed. We actually contemplated installing in a Mac server. Then we met FIRST4TECH. We were completely straight with them “the Exchange Server scares us, and we won’t understand what you’re talking about if something goes wrong”. They calmed us down and suggested we increase the server storage and assured us the server would be fine for at least another year. They made the necessary changes, did some fine tuning to Share Points. Mailboxes etc and the server is doing exactly what we want. The upgrade was scheduled around our workflow and was incredibly painless.”FIRST4TECH obviously have vast knowledge and many years of experience. The engineers are down-to-earth and extremely helpful; they understand that we’re not that fascinated with the technology, we just want it to work. We’re delighted they’re on our team."

Gabi Boland, IT Helpdesk, fwdesign limited - http://www.fwdesign.com

Wood&Wood Signs engineer bespoke signage for a broad spectrum of clients from national retailers to city centre way finding schemes. With over 40 years experience Wood&Wood provide a complete service from site surveys through manufacture to installation and maintenance. By focusing on quality at each stage of the process we ensure that our clients aspirations are met from start to finish.

“During 2006/7 the company's sales force grew substantially and I identified the need for a robust platform for remote users in the office and at home, to logon to, in order to be able to use a new CRM software package being rolled out across the sales force and also give them access to a full Microsoft Outlook client. With FIRST4TECH’s specialist knowledge in this area, they proposed a solution to implement additional server hardware running Microsoft Terminal Services alongside a SQL Server 2005 server, which was to run the new Sales CRM package. Throughout the whole process, from hardware and software specification, server build and configuration, to installation and integration into Wood&Wood's current infrastructure, FIRST4TECH have proved themselves to be very professional, skilled and adaptive to our needs. They have the ability to think 'out of the box' and can suggest and tailor solutions, which fit the company's current and future needs. They also look after maintenance of our servers and give a very rapid response, which is second to none.”

Mike Jephtha, IT Manager, Wood&Wood Signs - http://www.wwsigns.co.uk

Tech Group (UK) specialises in marketing toy, sport and leisure products for all the family.

“We are pleased to be associated with FIRST4TECH who provide a prompt, professional, personal and friendly service for our Company requirements. We can highly recommend the first class services FIRST4TECH provide to us, especially the unique web support, which gives us clear information and frequent updates on any problems, at all times.”

Sandra Waters, Office Manager, Tech Group (UK) Ltd - http://www.techgroupglobal.com

Iscavia Ltd provides full maintenance and modification services for business and private aircraft at Exeter International Airport and have done so since the 1980's.

“We had previously operated our IT support under the umbrella of a parent company. We were therefore very nervous about going out into the big wide world for IT support. However FIRST4TECH have provided an easy transition with better quality and faster support than we had previously. They don’t even embarrass you when the problem is self-induced. We can’t recommend them highly enough.”

Simon Chance, Director, Iscavia Ltd - http://www.iscavia.com